View analytics and insights across conversations from all businesses in your organization.

Accessing Conversation Insights

1. Click Conversation Insights in the left sidebar

2. The page displays analytics across all your organization's businesses

What is This Page?

Conversation Insights provides analytics and metrics about customer conversations across all businesses you manage. This helps you:

• Track conversation volume and trends

• Identify which businesses are most active

• See patterns in customer interactions

• Understand conversation outcomes

Key Metrics

The Conversation Insights page typically shows:

Conversation Volume

• Total number of conversations across all businesses

• Trends over time (daily, weekly, monthly)

• Comparison to previous periods

Business Performance

• Which businesses have the most conversations

• Response rates by business

• Engagement metrics

Conversation Outcomes

• How many conversations led to appointments

• How many resulted in phone calls

• Response and conversion rates

Filtering and Time Ranges

Look for filters that allow you to:

• Select time period - Today, last 7 days, last 30 days, custom range

• Filter by business - See data for all businesses or specific ones

• Filter by conversation source - Yelp, Google, website, etc.

Using the Data

For Agencies/Partners:

• Compare performance across client businesses

• Identify which clients need more support

• Show clients their conversation metrics

For Multi-Location Businesses:

• See which locations are most active

• Compare performance across locations

• Identify training opportunities

Reports and Exports

If available, you can:

• Export conversation data

• Generate reports for specific time periods

• Share insights with team members or clients

Next Steps

• View detailed conversations to see actual messages

• Drill down to individual businesses for more specific data

• Configure business settings to improve conversation handling