Browse, install, and manage third-party applications and integrations for your organization.

Accessing the App Marketplace

1. Click App Marketplace in the left sidebar

2. You'll see available apps and integrations

What is the App Marketplace?

The App Marketplace is where you can:

• Browse available integrations

• Install third-party apps

• Manage your installed apps

• View app reviews and ratings

• (For developers) Manage your own published apps

Marketplace Sections

Browse Apps

View all available applications:

Featured Apps:

• Highlighted integrations

• Most popular apps

• Recommended for your business type

All Apps:

• Complete list of available integrations

• Filter by category

• Search for specific apps

• Sort by popularity or rating

Categories

Apps are typically organized by type:

• CRM & Sales - Customer relationship management

• Communication - Messaging and calling tools

• Analytics - Reporting and insights

• Marketing - Marketing automation tools

• Productivity - Workflow and efficiency tools

• Industry-Specific - Specialized for your industry

Installing an App

To install an app:

1. Browse or search for the app you want

2. Click on the app to see details

3. Review information:

   • What the app does

   • Permissions it needs

   • Pricing (free or paid)

   • User reviews and ratings

4. Click Install or Connect

5. Authorize the connection (if required)

6. Configure app settings

7. Start using the app

App Permissions

Before installing, apps will request access to:

• Read customer data

• Send messages

• Access call logs

• View business information

• Create appointments

• etc.

Review carefully: Only grant permissions the app needs to function.

Managing Your Apps

Your Installed Apps

View all apps you've installed:

1. Go to Your Apps or Installed Apps section

2. See list of active integrations

3. Click on any app to:
   

   • View usage

   • Modify settings

   • Update the app

   • Disconnect the app

Configuring Apps

Each app has its own configuration:

• Settings - Customize how the app works

• Permissions - What data it can access

• Notifications - How you're alerted

• Usage - How much you're using it

Disconnecting an App

To remove an app:

1. Go to your installed apps

2. Click on the app you want to remove

3. Click Disconnect or Uninstall

4. Confirm the action

5. App immediately loses access to your data

App Details

When viewing an app, you'll see:

Overview

• What the app does

• Key features

• How it integrates

Screenshots

• Visual examples of the app

• User interface previews

Pricing

• Free or paid

• Monthly/annual costs

• Trial options

• What's included

Reviews and Ratings

• User ratings (out of 5 stars)

• Written reviews from other users

• Common pros and cons

Support

• Help documentation

• Contact information for app developer

• FAQ or troubleshooting

Privacy and Security

• What data the app accesses

• How data is used

• Privacy policy

• Security certifications

For Developers: Your Apps

If you're building apps for the marketplace:

Creating a New App

1. Go to Your Apps section

2. Click Create New App or New App

3. Fill out app details:
   

   • App name

   • Description

   • Logo/icon

   • Category

4. Set up OAuth credentials

5. Configure webhooks (if needed)

6. Test your app

7. Submit for review

App Configuration

For apps you're developing:

Client Credentials:

• Client ID

• Client Secret

• Redirect URIs for OAuth

Scopes/Permissions:

• What data your app needs

• Read vs. write access

• Specific resources

Webhooks:

• URLs to receive events

• Which events to subscribe to

• Webhook secret for validation

App Reviews

Submit your app for review:

1. Complete app development

2. Test thoroughly

3. Click Submit for Review

4. Niche team reviews your app

5. Receive approval or feedback

6. Make necessary changes

7. App goes live in marketplace

Managing Your Published Apps

For apps you've published:

• View installation metrics

• See user reviews

• Update app information

• Release new versions

• Respond to user feedback

• View revenue (if paid app)

App Review Section (For Admins)

If you're an organization admin:

Reviewing Apps

Access pending app reviews:

1. Go to Admin → App Reviews

2. See apps pending approval

3. Test the app

4. Review permissions and security

5. Approve or reject the app

6. Provide feedback to developer

Popular App Categories

CRM Integrations

• Sync leads automatically

• Update contact information

• Track sales pipeline

• Manage customer relationships

Communication Tools

• Slack notifications for new leads

• Email marketing integration

• SMS campaign tools

• Call tracking integration

Calendar & Scheduling

• Google Calendar sync

• Appointment booking tools

• Availability management

• Reminder automation

Analytics & Reporting

• Advanced analytics dashboards

• Custom report builders

• Data export tools

• Performance tracking

Payment Processing

• Accept payments online

• Invoice generation

• Payment tracking

• Subscription management

App Marketplace Tips

Before Installing:

• Read reviews from other users

• Check required permissions

• Verify pricing and trial options

• Ensure it integrates with your workflow

Security Best Practices:

• Only install apps you need

• Review permissions carefully

• Keep apps updated

• Remove apps you no longer use

• Monitor app activity in audit logs

Getting Help:

• Check app documentation first

• Contact app developer for app-specific issues

• Contact Niche support for marketplace questions

• Check community forums for tips

Next Steps

After exploring the marketplace:

• Install apps that help your workflow

• Configure installed apps properly

• Train your team on new integrations

• Monitor app usage and effectiveness

• Provide feedback to app developers

Note: App availability may vary based on your organization's plan and location. Some apps may require additional subscriptions or fees.